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Ledger Live Wallet — Frequently Asked Questions
Clear, concise answers about Ledger Live and using a hardware wallet.
This page gives plain-English answers to common questions about using Ledger Live with your Ledger hardware wallet — setup, security, transactions, backups, and troubleshooting.
What is Ledger Live and what does it do? ▾
Ledger Live is a companion app for Ledger hardware wallets that lets you manage cryptocurrency accounts, check balances, send/receive transactions, and install apps on your Ledger device. The app connects to your device to sign transactions while private keys remain offline on the hardware.
How do I set up Ledger Live with a new Ledger device? ▾
Download Ledger Live from the official Ledger website, install it on your computer or mobile device, and follow the in-app steps to create a new wallet or restore an existing one using your 24-word recovery phrase. Always download Ledger Live from the official source and verify downloads when possible.
Is my crypto safe if I use Ledger Live? ▾
Ledger Live provides a secure interface, but the security of your funds depends on safe handling of your hardware wallet and recovery phrase. Private keys never leave the device; however, anyone with your recovery phrase can access funds. Store the recovery phrase offline and never share it.
How do I update firmware or apps on my Ledger device? ▾
Ledger Live shows available firmware and app updates when you connect your device. Follow the prompts in Ledger Live to update — keep the device connected and do not interrupt the process. Back up your recovery phrase before performing major updates.
What should I do if I lose my Ledger device? ▾
If your device is lost or damaged, do not panic — restore access using your recovery phrase on a new compatible device or a supported recovery tool. If you suspect your recovery phrase was exposed, move your funds to a new wallet with a new recovery phrase immediately.
Why is a transaction pending or taking a long time? ▾
Transaction confirmation depends on network fees and network congestion (blockchain-dependent). You can check the transaction status on a relevant block explorer. For time-sensitive transfers, consider choosing a higher fee when creating the transaction.
Can I use Ledger Live with multiple devices or accounts? ▾
Yes — you can manage multiple accounts and connect different Ledger devices to Ledger Live. Each device/account is separate and controlled by its own recovery phrase.
Where can I get official support? ▾
For official support and downloads, visit Ledger's official website and support center. Beware of phishing sites, impostor support channels, or unsolicited contact asking for your recovery phrase — Ledger will never ask for it.
Still have a question? Use the support link in the sidebar or add your question below.